If you are able to charge your Mouse using the USB cable, then it might be an issue with the Powerplay Wireless Charging System. If the firmware update doesn’t fix the issue, then the problem may be due to a hardware issue. Check for possible firmware updates in G HUB. If it’s not charging correctly or if the mouse never turns off the problem could be a firmware issue. Try the following and check if this helps:Ĭonnect to a different USB port or to a different power source.
